Guest Policy

Low Price Hotels In Saltlake, Kolkata

GENERAL TERMS AND CONDITIONS

Note: Total Tariff is the suggestive price at which rooms are available in the nearby locality /cluster / other online websites and does not necessarily represent the price of this hotel. The discount shown is with reference to suggestive price.

BOOKING EXTENSION POLICY


CANCELLATION POLICY

Cancelling an Jo is as fast and easy as booking one

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.

We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded.

Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website and app before making a booking. Please refer to the screenshots below highlighting the cancellation policy text:


For bookings up to 3 rooms -
Cancellation Time Cancellation Fee
24 hours or more prior to check-in time Free cancellation (100% refund)
Less than 24 hours before check-in time One night’s booking amount

On the date of check-in

In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

For bookings of 4 or more rooms -

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation Time Cancellation Fee
30 days or more prior to check-in date FREE Cancellation (100% refund)
Between 15 to 30 days of check-in date 50% advance amount
Less than 15 days of check-in date 100% advance amount

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel

You can cancel your booking using our website or mobile app. You can also call us on +91-9836652252 to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days. Jo reserves the right to debit from Jo Money account, in case of cancellation amount being higher than money already paid by customer.


PAYMENT POLICY

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.


EARLY CHECK-IN AND LATE CHECK-OUT

Sunrise Check-in (Guaranteed Early Check-in)

Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in. You may also call us on +91-9051396840 to book with sunrise check-in.

Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day (subject to availability)
6 AM onwards 0% to 30% charges payable as per room rates of the previous day. Charges will be visible at the time of booking creation.

The above does not include charges for breakfast


Early Check-in (subject to availability):

In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check-in time is 12 noon. Extra charges will apply as per below policy:

Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM 0% to 30% charges payable as per room rates of the previous day, depending on hotel policy
Between 10 AM and 12 Noon Complimentary

The above does not include charges for breakfast.


Late Check-out (subject to availability) -

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time Late Check-out Charges
Between 11 AM and 1 PM Complimentary
Between 1 PM and 5 PM 0% to 30% charges payable as per room rates of the next day, depending on hotel policy
After 5 PM 100% charges payable as per room rates of the next day

HOTEL SPECIFIC POLICIES

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